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We are seeking a highly motivated and skilled IT Helpdesk Specialist to join our IT team. In this role, you will play a crucial part in ensuring smooth software deployment and onboarding processes for our employees. You will work closely with our IT team and end-users to provide technical support and assistance related to software installation, configuration, and onboarding activities.
Key Responsibilities:
- Software Deployment: Install, configure, and deploy software applications to end-user devices.
- Onboarding Support: Assist in the onboarding process for new employees, ensuring they have the necessary IT resources, software, and access.
- Troubleshooting: Diagnose and resolve software-related issues and provide technical support to end-users.
- Documentation: Maintain accurate records of software deployments and create documentation for troubleshooting procedures.
- User Training:Provide training and guidance to end-users on software usage and best practices.
- Collaboration: Collaborate with the IT team to identify and implement software improvements and updates.
- Customer Service: Deliver exceptional customer service, addressing IT inquiries and issues promptly and professionally.
- Compliance: Ensure compliance with IT policies, security standards, and software licensing agreements.
Join our team and help us drive excellence in software deployment and onboarding!
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field (preferred but not required).
- Proven experience in software deployment, onboarding, and IT support.
- Proficiency in software installation, configuration, and troubleshooting.
- Strong communication and interpersonal skills.
- Exceptional problem-solving abilities.
- Familiarity with [mention any relevant software or tools].
- IT certifications (e.g., CompTIA A , Microsoft Certified Professional) a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
- Weekly payroll & Accrued paid time off
Full Time
$50k-65k (estimate)
05/02/2024
07/01/2024
The job skills required for IT Helpdesk Specialist include Customer Service, Problem Solving, Troubleshooting, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Helpdesk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Helpdesk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Helpdesk Specialist positions, which can be used as a reference in future career path planning. As an IT Helpdesk Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Helpdesk Specialist. You can explore the career advancement for an IT Helpdesk Specialist below and select your interested title to get hiring information.